Cancel, Return and Refund order

Canceling an order indicates that you are halting order processing. For example, if a customer requests a cancellation or you suspect the order is fraudulent, then you can cancel the order to help prevent staff or fulfillment services from continuing work on the order. You can also cancel an order if an item was ordered and isn’t available.

Depending on the state of the order when you cancel it, you might need to do follow-up actions.

State of the order

• Paid for but no items are fulfilled:
  When you cancel the order, there are two refund options:
  – Refund the full amount: If selected, then a full refund is automatically issued. This option is selected by default.
  – Refund later: If selected, then no refund is automatically issued. You can’t issue a partial refund during the cancellation process, so select this option if you want to issue a partial refund after you cancel the order or if you want to investigate before issuing a refund. To avoid chargebacks, ensure that you track non-refunded orders for follow-up.
• Fulfilled but payment isn’t collected:
  Canceling an order prevents you from collecting payment. To get items returned, use the returns process instruction.
• Not paid and not fulfilled:
  Archive the order if it isn’t automatically archived.

Note: Credit card transaction fees aren’t returned to you when you issue a refund.

After you cancel an order, the details about what items are restocked and refunded is stored in the order’s Timeline.

When you cancel an order, the payment status changes as follows:

• If the payment wasn’t captured, then the payment status changes to Voided.
• If the payment was fully refunded, then the payment status changes to Refunded.

Later, if you issue a partial refund for a canceled order, then the payment status changes to Partially refunded.

Note: If an order is in Pending payment status, then you might be unable to cancel it.

Cancel order Steps:

1. Go to the ProOne admin Login page and login
2. From left sidebar in admin panel, go to Orders
3. Click the number of the order that you want to cancel.
4. Click More actions > Cancel order.
5. Manage any payment refunds:

• To issue a full refund now, leave the default Refund AED value selected.
• To issue a full or partial refund later, select Refund later.

1. If you don’t want the refunded items to be restocked in your inventory, then uncheck Restock items.
2. Select the reason for cancellation from the drop-down menu.
3. If you don’t want to notify your customer of the cancellation, then uncheck Send a notification to the customer.
4. Click Cancel order.

Return Process Steps:

you should create a return for an order to help manage items that your customer wants to return. After you create a return.

Steps:

1. Go to the ProOne admin Login page and login
2. From left sidebar in admin panel, go to Orders
3. Click the order that you want to refund.
4. Click Return.
5. Enter the quantity of items in the order that are being returned.
6. In the Return shipping options section, select
7. Select No return shipping to create a return without any return shipping information.
8. Click Create return.